We’re always here to help! Whether you have a question about an order, need product information, want to customize a frame, or require after-sales support, the Genuine Task team is ready to assist you.
Customer Support
Email: [email protected]
For faster assistance, please include your Order Number (if applicable) when contacting us.
Business Hours
Saturday – Thursday10:00 AM – 8:00 PM (Bangladesh Standard Time)
Friday: Closed
What We Can Help With
Order Status & Tracking
Product Information
Custom & Personalized Frame Orders
Exchange Requests
Damaged or Incorrect Products
Shipping & Delivery Queries
Bulk & Corporate Orders
General Customer Support
Response Time
We aim to respond to all emails within 24 business hours. During weekends, public holidays, or promotional campaigns, response times may be slightly longer.
Important Notice
For damaged, defective, or incorrect products, please contact us within 48 hours of receiving your order and include clear photos or videos along with your Order Number to help us resolve the issue quickly.
Thank You
Thank you for choosing Genuine Task.
We appreciate your trust and look forward to helping you create beautiful spaces with our premium wall frames and personalized décor.