At Genuine Task, every product is carefully inspected and securely packaged before shipment. However, if you receive a damaged, defective, or incorrect item, we’re here to help.
Eligible Cases
You may request a replacement if you receive:
A damaged product
An incorrect product
A product with a manufacturing defect
An incomplete order (missing item)
Reporting Time
You must notify us within 48 hours of receiving your order.
Requests submitted after 48 hours of delivery may not be eligible for replacement.
How to Report an Issue
Please email us at [email protected] with:
Your Order Number
Clear photos or videos of the product
Photos of the product packaging
A brief description of the issue
Replacement Process
After reviewing your request:
If your claim is approved, we will arrange a replacement at no additional cost.
Genuine Task will bear all replacement shipping charges for approved claims.
If additional information is required, our support team will contact you.
Important Notes
Replacement requests will not be approved if:
The product has been used or damaged after delivery.
The issue is reported after 48 hours of delivery.
The customer provides incorrect customization details.
Minor color differences occur due to screen settings or photography.
For personalized or custom-made products, replacements are only available if the item received is damaged, defective, or incorrect.
Thank you for shopping with Genuine Task. We are committed to ensuring every customer receives products in excellent condition.