Effective Date: July 31, 2026
At Genuine Task, every product is carefully inspected and securely packaged before shipping. Please read our policy carefully before placing your order.
Damaged, Incorrect or Missing Items
If you receive:
A damaged product
A wrong product
An incomplete order
A product with a manufacturing defect
Please notify us within 48 hours of receiving your order.
To process your request, please email us with:
Order Number
Clear photos/videos of the product
Photos of the packaging
Once verified, we will arrange a replacement at no additional cost.
Return Policy
Genuine Task does not accept returns after successful delivery.
As our products are carefully quality-checked before dispatch, all delivered orders are considered final.
Returns will not be accepted due to:
Change of mind
Personal preference
Incorrect selection by the customer
Size preference
Color preference
Ordering by mistake
Please review your order carefully before confirming your purchase.
Exchange Policy
Exchange requests must be submitted within 48 hours of receiving your order.
An exchange will only be accepted if:
You received the wrong product.
The product arrived damaged during shipping.
The product has a manufacturing defect.
To request an exchange, email us with your order number and clear photos/videos of the issue.
After verification, Genuine Task will arrange the replacement.
Products that have been used, installed, damaged by the customer, or returned without their original packaging will not be eligible for exchange.
Personalized & Custom Products
Personalized and custom-made products, including Nikah Frames, Custom Photo Frames, Name Frames, and other made-to-order items, are specially created for each customer.
Therefore, these products are:
Non-returnable
Non-refundable
Non-cancellable
Non-exchangeable
They will only be replaced if:
The wrong product was delivered.
The product was damaged during delivery.
There is a manufacturing defect.
Order Cancellation
Orders can be cancelled only before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted.
Refund Policy
Refunds are only applicable when:
Genuine Task is unable to provide a replacement for an approved damaged, defective, or incorrect product.
An order is cancelled before dispatch after successful payment.
Approved refunds will be processed to the original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.
Shipping charges, COD charges, and payment gateway fees (if applicable) are non-refundable.
Contact Us
For any questions regarding exchanges, refunds, or order issues, please contact us:
Genuine Task
Email: [email protected]